Troubleshooting

BASE12 Keyboard and Mouse

Connectivity

  1. Check your mouse or wireless adapter hasnā€™t become unseated in its port.

  2. Try fully unplugging the wireless adapter and reconnecting in a different port.

  3. Reconnect the devices on your bluetooth settings.

  4. Replace the batteries in the keyboard and/or mouse.

Keyboard Layout

  1. Sometimes restarting your computer may provide an immediate fix for layout issues between Mac and Windows OS. Please ensure to set the keyboard to English UK. Itā€™s possible the system is detecting US keyboard layout which is slightly different.Ā 

  2. Here are some notes on how the BASE12 keyboard keys relate to the Mac keyboard layout:Ā 

    • The ā€˜winā€™ key is the equivalent key to the ā€˜commandā€™ key on Mac, it can be used for cut and pasting etc.

    • The ā€˜Altā€™ key is the equivalent key to the ā€˜optionsā€™ key on a Mac - One of the most common uses for Option (or Alt) on a Mac is to type symbols and accent marks such as Ć„, Ɵ, āˆ‚ and Āµ.

    • The ā€˜ctrlā€™ key remains the ā€˜controlā€™ key on Mac-Ā on Mac it is primarily used for helping you ā€œright-clickā€

    • The Fn key works in combination with F1-F12 to control sounds and play etc.